FAQ Page

Our Promises

  • All items are 100% authentic official merch. Designed by Japanese Artists and imported from Japan directly. 95% of the items are limited release, you can only get from us ECCHI SHOP!!!

Shipping Times/Tracking

  • All orders are shipped with the USPS and you can expect to see your order in 3-5 business days. Tracking information is sent to the email you provided automatically.ย 

International Shipping

  • We are not currently doing international orders. We apologize but stay up to date on social media and our email list to get future updates on international orders.

Do you accept sponsorship or collaborations?

  • We do! If youโ€™re interested in working with us send us an email or a message on our socials with some of your work or any other business inquires you may have.

Exchanges/Returns

  • We have a strict all sales are final policy, If you make a mistake with your order contact us immediately and we can try to solve the issue before the item ships. We will be happy to help you exchange your item. If you want to exchange an item contact us and we will send you a shipping label via email. After the item is sent back it will be inspected and the exchange will be sent.

Payment Methods

  • We accept all major card carriers. You can see what we accept at the bottom of our website.